HOTEL MYSTAYS Nishi Shinjuku

The hotel was clean and located at the quieter side of shinjuku. Even though we arrived at 12pm, we were allowed to check in! We got the superior twin room so that we have more space for 2 of us and the extra nook was very helpful! There was a nespresso machine (did not expect it) and an ice dispenser at L4 as well! Perfect if I wanted to make a cup of ice coffee before heading out. There is a 7 11 and lawson very close by along with some eateries - ichiran, kura sushi, sushiro to name a few and uniqlo, donki within walking distance as well

We took the superior room. Clean and staff were helpful. They kept our suitcases with them in storage and at anytime we needed them they would give it to us, saving up room space. Laundry room was small and yet never crowded. Location just off the busy street with loads of great eating options just as we walked outside.

The Twin Superior room was spacious, clean, and well-equipped. Big space to comfortably accomodate 2 adults & a child and enough space to open 2-3 bags for packing/unpacking. We did not opt for breakfast but the rooms had complimentary Nespresso Coffee pods which was great ! Daily housekeeping, good shower pressure, comfortable beds and helpful staff added to the positive experience. The hotel held luggage sent from Osaka (4 days ago) at no charge and assisted with airport luggage services. Conveniently located near food outlets, a Lawson, and a short walk from Shinjuku’s shopping district. Overall, excellent value for money and a very comfortable stay. Absolutely go for it !

The staffs are excellent, they are very helpful and they go out of their ways to help you. As a solo traveler I feel very safe & comfortable. It is my first time to Japan, they helped make it easier by providing complete service such as keeping my Ghibli tickets which is delivered there & helping with luggage delivery. I have to say that the hotel is located beside the cemetery but it’s far from scary, as it is also located not far from Shinjuku Station, Kabukicho area & the business area which is very alive and busy 24/7. The staffs nicely switch my room to not directly facing the cemetery. Overall very good value with the very nice, clean and comfortable room.

The staff here are welcoming and friendly. I always stay here when in Tokyo. Great location in shinjuku, small rooms but that’s normal for Tokyo. I had issues with a delivery company that damaged my suitcase. The hotel staff were wonderful. Although they can’t act on your behalf. They can advise you with contacts and translation In particular I would like to thank Horikoshi he a super friendly guy and goes above and beyond to help. I hope to see him and all the other lovely staff (apologies I didn’t get any other names) when I return.